Level 1 I.T Technical Support / Helpdesk Agent - Ashbourne


  • Date Posted: 15 Aug 2019
  • Location: Ashbourne
  • Employment type: Full Time - Permanent
  • Salary: Competitive
The Role
The Level 1 Technical Support / Helpdesk Agent will join the existing IT team and provide first level technical and administrative support for all users.
Assist with installation, management and upgrades of the internal applications Creating new users and managing the user access privileges Troubleshoot and resolve technical problems reported by internal staff Liaise with Software Development with regards to end user problems and issues with any newly developed applications. Liaise with Hire Desk to resolve any hire contract issues/problems Liaise with Accounts Department to resolve any invoice or statement issues/problems General network support including trouble shooting print and Citrix issues Android phone and tablet setup and support
The Person
Experience of computer networking Support experience of windows networks Basic Networking, Server/Desktop Hardware, SQL 3rd level qualification in IT Excellent time management, organization and prioritization skills 100% Fluency in English essential (written, spoken and comprehension)
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