Level 1 I.T Technical Support / Helpdesk Agent - Ashbourne
Date Posted: 15 Aug 2019
Employment type: Full Time - Permanent
The Level 1 Technical Support / Helpdesk Agent will join the existing IT team and provide first level technical and administrative support for all users.
Assist with installation, management and upgrades of the internal applications
Creating new users and managing the user access privileges
Troubleshoot and resolve technical problems reported by internal staff
Liaise with Software Development with regards to end user problems and issues with any newly developed applications.
Liaise with Hire Desk to resolve any hire contract issues/problems
Liaise with Accounts Department to resolve any invoice or statement issues/problems
General network support including trouble shooting print and Citrix issues
Android phone and tablet setup and support
Experience of computer networking
Support experience of windows networks
Basic Networking, Server/Desktop Hardware, SQL
3rd level qualification in IT
Excellent time management, organization and prioritization skills
100% Fluency in English essential (written, spoken and comprehension)
20 depots in UK, Ireland, Hungary and Slovakia. Find the solution to your access challenges from our range of aerial platforms at a depot close to you.