Level 1 I.T Technical Support / Helpdesk Agent-Ashbourne, Co. Meath - Ashbourne

Details

  • Date Posted: 13 Sep 2021
  • Location: Ashbourne
  • Employment type: Full Time - Permanent
  • Salary: Competitive
The Role

The Level 1 Technical Support / Helpdesk Agent will join the existing IT team and provide first level technical and administrative support for all users within Ireland and the United Kingdom.

Height for Hire currently has an Employee Net Promoter Score of 45 as of September 17th,2021. This is a measurement of our Employees experience & Loyalty. The result is result is measured on a scale from –100 to 100

Duties
  • Assist with installation, management and upgrades of the internal applications
  • Creating new users and managing the user access privileges
  • Troubleshoot and resolve technical problems reported by internal staff
  •  Liaise with Software Development with regards to end user problems and issues with any newly developed applications.
  • Liaise with Hire Desk to resolve any hire contract issues/problems
  • Liaise with Accounts Department to resolve any invoice or statement issues/problems
  • General network support including trouble shooting print and Citrix issues Android phone and tablet setup and support
The Person
  • Experience of computer networking
  • Support experience of windows networks
  • Basic Networking, Server/Desktop Hardware, SQL
  • 3rd level qualification in IT
  • Excellent time management, organization and prioritization skills
  • 100% Fluency in English essential (written, spoken and comprehension)
  • Excellent Customer Service Skills
  • Strong work ethic
  • Have the ability to resolve IT issues to the end users satisfaction
  • Suggest improvements to impove the end user experience

IND123

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