Operations Administrator - Manchester - M297JY - Manchester


  • Date Posted: 15 Sep 2021
  • Location: Manchester
  • Employment type: Full Time - Permanent
  • Salary: dependant on experience
The Role

We are seeking an administrator to work between our High Drive and Hire Desk departments.

Height for Hire currently has an Employee Net Promoter Score of 45 as of September 17th,2021. This is a measurement of our Employees experience & Loyalty. The result is result is measured on a scale from –100 to 100

  • Booking and management of hire vehicles
  • Responsible for the logistics of getting an agent from A to B and then back to A again in the most cost effective and quickest way possible. Think outside the box to use public transport, hire cars etc etc
  • Answering the phone and screening calls/passing to relevant people, taking hire enquiries
  • General hire desk work such as off hire, quotes, raising contracts, dealing with website bookings
  • Hire desk buffer for holiday/lunch cover
  • Making payments for Ad-Hoc services where credit accounts are not applicable
  • Liaise with high drive agents e..g vehicles returned pdi/delcol required (reduces hire desk workload)
  • Assist agents with service related queries (minor)
  • Communication between high drive agents and service ops , for non urgent requests e.g .micro repair requirements/ bulbs/cleaning top ups.
  • Responsible for all “swap outs”, arrange with hire desk, tech support, customer and agent to swap machines like-for-like in the event of breakdown or LOLER/MOT due
  • Restock & maintain stock levels of highdrive agents BigYellowStorage Locker when items are used.  (banners/flyers/parts)
The Person
  • Previous admin experience, preferably within rental industry
  • Highly organised
  • Responsive
  • Good attention to detail
  • Excellent PC skills
  • Strong work ethic
  • Flexible to help out whenever needed
  • Fluent English speaker
  • Good PC skills
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